there's been a bunch of work lately around adding fields & triggers & rules to jira.
That's a fancy way of saying managers are trying to control the cats using idealized rules that don't map onto reality and everyone who actually has to work on tickets gets to suffer as a result.
and yes, we have people in charge of administering Jira. When dealing with a SAAS product this is a sure sign of a bad choice.
Friendly geekery and random thoughts. Not open to the general public.